Pig-Latin, and Redneck...learn to speak Cocktailese!
Bartender - The bartender's assistant, responsible for making
sure the bar has enough beer, ice, fruit, etc.
Bar porter - The person
who makes sure the bars are clean.
Beer back - Just means
they want a beer in addition to another drink, usually a shot,
such as, "I'll have a Jack Daniel's with a beer back." This is
really just another way of ordering two drinks at a time, which
is not allowed.
Breaker - An employee who
works in another employee's station while that employee goes on
Call-off/Call-in - To call
before your shift starts that you won't be coming in to work.
Claimer - someone who
checks the coin trays on the slot machines for coins or tokens,
like what people do at pay phones.
Coke back - like a beer
back but with, obviously, a Coke. Some people want the alcohol
on the side, kinda like ordering a salad with the dressing on
the side, so they'll order a shot with a Coke back.
Comp - "Complimentary" or
free, as in, "Our meal/room/show was comped."
Day Shift - Shifts that
are during the daytime hours, usually 6 AM-2 PM to 3 PM-11 PM.
Dice - Craps. As in,
"She's working dice today."
Double-back - To have only
8 to 14 hours between shifts. For example, if I work 6 PM-2 AM,
then have to work 10 AM-6 PM the next morning, I would be doing
E.D.O. - Extra Day Off.
As in, "Please submit your E.D.O.'s at least a week beforehand."
E.D.R. - Employee Dining
E.O. - Early Out. This
means when someone leaves early from work, such as, "I'm taking
an E.O." or "Who wants an E.O.?"
Extra Board - Employees
who are on call. These are not considered full-time employees
because they work only when full-time employees take vacations,
E.D.O.'s, or call in sick.
George - Big tipper.
Old-timers used to also say "Cousin." Who is considered a
george? Generally someone tipping $20.00 a drink or more. Even
though $5.00 and $10.00 a drink is awesome, you won't find
waitresses doing back flips for it. If it's slow and you're the
only $5.00 tipper, you will get the best service. Now here's
the thing, if there's someone tipping more than you, say $100.00
a drink, and you're giving "only" $25.00, it's just your bad
luck because now even though you're still a george, you'll be
treated more like a georgie. (I just made that up, there's no
such thing as a "georgie.") The point is, it's all relative.
But in normal, everyday casino life, tipping $20.00 a drink or
more will get you red carpet service.
Graveyard - Shifts that
start usually from 9 PM-5 AM to 5 AM-1 PM.
Juice - This usually
refers to a connection an employee has with a bigwig in the
company. It can be used like, "I heard he's got juice with
so-and-so," or "He was juiced in." Gossip is rampant in a
casino, and everyone has to know everyone's business, and it's
always interesting to know if someone got hired based on who
they know rather than what they know. Sometimes it's an a-ha
moment, like, "So that's why Joe Dumbshit hasn't been
fired," kinda like, "So that's why they let Yoko Ono
L.O.A. - Leave Of
Absence. There are many different types of leaves of absences.
There's maternity leave, (which seems to be an epidemic right
now!), personal leave, which can be approved by the department
head, and family and medical leave.
Local - Someone who lives
in Vegas. Some casinos are referred to as a "local's" casino,
which is usually not on The Strip. There are a lot more video
poker machines because locals seem to like those. The odds are
better, but it takes a little know-how. It's taken me years to
understand just regular Draw Poker, but I still have to ask my
boyfriend, "Which cards do I hold?"
Must be - Means that when
a certain premium brand of alcohol is ordered, it "must be" the
real thing. For example, sometimes when a waitress orders Grey
Goose, a super premium vodka, the bartender will give her a less
expensive brand such as Absolut or even generic vodka. But if
the waitress says, "Grey Goose, must be," then the bartender
will give her the real thing. Sometimes the bartender is a dick
and will still refuse, but that doesn't happen that often,
especially if the waitress requesting it is known for being a
My Friday - "It's my
Friday!" is always said with enthusiasm. This simply means the
end of our workweek. Full-time employees work 5 consecutive
days, but not necessarily Monday through Friday. So if I work
Wednesday through Sunday, then Sunday would be my Friday. And
my days off (Monday and Tuesday) would be my weekend. So on a
Wednesday if you hear, "Oh god, it's Monday!" don't attribute it
to another ditsy cocktail waitress outburst. "Super Friday"
means the day before vacation.
Nickel - Five dollars. As
in, "He's a nickel a drink." Now, this only applies in the
pit. In slots, pathetically, this same phrase has to be taken
No-Time - When someone
comes to work then leaves without actually working. Sometimes
if we're sick, or business is slow, we can take a no-time.
On the Rocks - Ice. As
in, "Martini rocks," or "Martini on the rocks."
Out - Means the end of a
drink order. For example, if I say, "Vodka tonic, Bloody Mary,
three Coronas, out," the bartender knows that I'm done with my
order. This is to prevent him from having to ask, "Is that
all?" However, I've worked with a lot of bartenders who don't
have a clue what that means, and they will still ask, "Is that
all?" This is just as annoying as when you're at McDonald's and
you say, "A Big Mac and large fries, to go." And they still
ask, "Is that for here or to go?"
Pit - This refers to table
games in a group, such as blackjack, roulette, or craps.
Sometimes there's a diva-like attitude with "pit girls," the
girls who work the pit, because generally it's considered the
best money-making station.
Progressive - Refers to
slot or video poker machines where the jackpot increases as more
people play. Think of it like a pump at a gas station; the more
gas you put in, the faster the numbers turn. When someone wins
the jackpot, it resets at a predetermined value that differs
with each machine.
Red - Five dollars. The
value of casino chips can be recognized by color. So, "He's a
red," means, "He tips five bucks a drink."
Regular Coffee - If you
order your coffee this way, it means you want coffee with cream
and sugar. But I find that most people don't know how to order,
so what they usually mean is they want regular coffee, as
opposed to decaffeinated coffee. This is retarded. Please
don't order this way. Believe me, if you just say, "Coffee,"
the waitress is not going to think or ask, "Now, is that regular
or decaf?" And don't order in negatives. Say, "Coffee with
sugar," not "Coffee, no cream." Say what you want, not what you
Shill - Someone who
pretends to be a customer to lure real customers to gamble.
I'm not sure if shills are used anymore. A shill can also
be something, like putting a dollar on a tray, to let people
know that tips are accepted.
Shopper - A rat.
Someone who pretends to be a customer but is really there to
rate quality of service, products, and to verify that employees
follow proper procedures. Shopper reports carry a lot of
weight and people have been fired from bad reports.
Silver - One dollar. This
is a slot token, and also used as dollars in the pit.
Slammed - means "very
busy," or "too busy." As in, "New Year's Eve is usually
Slots - Any gambling
machine whether it's video poker, keno, or an actual slot
Station - The designated
area that a waitress works.
Stiff - Very important to
know! Stiff = non-tipper. As in, "That guy's a stiff." Or in
true Cocktailese, "That guy's a fucking stiff!" This one is
used the most. Waitresses tell each other about stiffs, so be
Straight Up - A drink with
no ice, and this could also be referred to as "straight" or
"neat." This is when cocktail knowledge comes in because
customers generally will not tell us how they want their
martinis, mudslides, or cognacs so we have to know what kinds of
drink orders need to be followed up with, "Straight up or on the
Swing - Shifts worked
during the evening hours, usually from 4 PM-12 Midnight to 8
Take you out - When a
waitress asks another waitress, "Will you take me out?" it's not
a request for a date, it means, "I want to go home early, will
you take over my station?" In the same way when a waitress
says, "I'll take you out," it's not an offer to have a good
time, it means she wants to make more money so she's trying to
get another waitress to leave.
Tip o'clock - Refers to
when it's near the end of a bartender's shift. It's a
well-known industry secret that bartenders can't stand cocktail
waitresses, so when they say something like, "It's been great
working with you lovely ladies...I'll see you tomorrow," it's
just a euphemistic phrase for, "Show me the money!"
Toke - Another word for
Virgin - A non-alcoholic
drink, as in a "virgin Pina Colada."
Well - The area where the
waitress gets her order from the bartender.